How To Accept Donations via iDEAL with Donorbox | Step-by-Step Guide

How To Accept Donations via iDEAL with Donorbox | Step-by-Step Guide

accept donations via iDEAL

We’re elated to announce that Donorbox donation forms now accept iDEAL payments! Your donors from the Netherlands can now make easy, one-time donations in Euros through bank transfers, instead of using credit cards or PayPal

iDEAL is the Netherlands’ most popular online payment method. It provides a secure way to easily process your donors’ bank payments, using their online banking portal to complete the transaction. iDEAL is user-friendly and offers much lower fees than traditional card payments.

Accepting Donations via iDEAL

When completing an iDEAL payment, your donor is directed to their bank’s online banking portal to authorize the transfer from their account to your Stripe account. This gives them a sense of familiarity and security. The risk of fraud or unrecognized payments is extremely low with iDEAL because the donor must authenticate the payment themselves.

iDEAL is available via Stripe, our most popular payment processor and needs to be activated in Stripe’s payment settings. iDEAL payments can only be processed for Euros, so ensure that your donation form has ‘Euros’ available as a currency option.

As long as your donors have a bank account with one of the major banks in the Netherlands, they will be able to make an iDEAL donation. iDEAL payments are accepted in the US and many European countries. Stripe’s fees for each country may differ:

Country Stripe fees per transaction
Netherlands €0.29
Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, Portugal, Spain €0.45
Denmark 4kr
Norway 5kr
Poland 2.00 zł
Sweden 5kr
Switzerland CHF0.50
UK 40p
US 2.9% + US$0.30

Accepting iDEAL Payments with Donorbox

By default, iDEAL payments are not enabled on Donorbox forms. To enable it, follow these easy steps.

Step 1

Before you can accept iDEAL payments, you must first activate iDEAL in your Stripe account. In your Stripe payment settings, click the “Activate” button next to “iDEAL payment”. You might be required to fill in additional forms, but this is not always the case.

Step 2

Log into your Donorbox account settings, and click on “Payment Methods” on the left. On the Payment Methods page,  you will see the “Accept iDEAL Payments” toggle option.

Read through the criteria information on the screen. Then, click the toggle so that it is On.



Once enabled, the “iDEAL” payment option will now appear in the direct debit tab of your donation form’s payment page. The donor must be donating from a Netherlands bank account.

Accepting Donations via iDEAL

Your donor needs to select their bank from the drop-down menu and sign into their online banking system. Their bank will guide them through other security steps to authorize the donation.

Once this is done, the funds will be transferred from their account to your Stripe account.

Get Started With Donorbox

Please note that iDEAL is a synchronous payment method meaning there would not be a delay in confirmation of payment. If you need to issue a refund, you can do so from your Stripe or Donorbox dashboards within 180 days of the donation.

If you have any questions, comments, or concerns, feel free to contact us at any time. We’d love to hear from you!

Harish is a Tech Lead at Donorbox. He helps make Donorbox a powerful and effective solution for nonprofits and individuals alike. The awesome tools and features that help nonprofits create an impact with millions of donations raised? - Now you know someone who makes it possible!

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